Frequently asked questions

We provide a complete one-stop waste management service across the West Country, which includes: 

• Andover
• Bath
• Bristol
• Frome
• Newbury
• Salisbury
• Swindon
• Tidworth
• Warminster
• Weston-Super-mare

To find out if we offer waste collection service near you, you can find the areas we cover and view our local sites here.

The type and size of waste container you will need depends heavily on the type of waste you are looking to dispose of - we recommend the best containers for your waste type here and help you understand how much each container can hold here.

Legislation is becoming more stringent and the way you are allowed to manage your waste is subject to legislative controls. We can accept most waste types but there are some that we cannot legally accept. To find the answers you need visit our waste services pages where you can also download a copy of our full waste classification guide.

Yes we can. We deal with a number of licensed specialists who can recycle this type of material. Prices and disposal rates vary depending on the type and quantity of waste. Contact us and someone from our Customer Support Team will help find the most cost-effective route for you.

For skip hire using our online quoting tool you can pay quickly and easily by card. We also offer a credit account and regular direct debit options for commercial clients.

Business needs are always changing as business picks up and or slows down. We aim to be as flexible and helpful as possible in meeting your needs as your circumstances change. If you want to change the size or number of your bins, our Customer Support Team can provide you with a quote for various bin sizes and help you decide on the best option for you.

Business needs are always changing, so you may find yourself in need of some extra space for your business waste. If this happens, please contact our Customer Support Team, and we’ll work out the best size and number of bins for your business needs.

If your bin becomes damaged, please contact our Customer Support Team who will arrange either a repair or replacement.

If your bin has been lost or stolen, please contact our Customer Support Team, who will be happy to discuss the matter with you further and arrange a suitable replacement.

We understand that an increasing number of customers require copies of transfer notes and tickets in order to remain compliant. We can provide copy tickets with every invoice. To ask for this service please contact our Customer Support Team.

Our credit control department can take your details and answer any questions you have about your account.

All copies of our licences and insurance can be found on our compliance page. If there is specific information that you can’t find, please contact our Customer Support Team and we can help provide you with what you are seeking.

As circumstances change, you may find yourself no longer in need of our services. We completely understand, and our Customer Support Team can help you.

Our Customer Support Team can provide you with waste reports for your sites – these are sent at the end of each month at no extra charge. To get a report set up, please contact our Customer Support Team.

We understand that many businesses have busier periods throughout the year, so we try to be as flexible as possible. If you wish to change your collection frequency, please contact our Customer Support Team team.

To book a bin or skip collection, simply contact our Customer Support Team either via our contact us form, or call us on 0808 145 4533.

As part of our sales process, after ordering your bins, our team will reach out to you to inform you in detail of your collection dates and frequency.

If your collection is missed for any reason, please contact our Customer Support Team who can advise you on the next steps to take.

If your bin has not been collected, please call our Customer Support Team on 0808 145 4533 who can advise the reason for this; it may be that access to the bin was blocked or there may be a query on your account.

We try to notify customers if for any reason a service can’t be delivered. If a bin is contaminated with an unexpected waste type, we are unable to collect it. Sometimes, we cannot collect because a bin is inaccessible. Contact our Customer Support Team to find out more about the reason a service has not been delivered.

If you wish to cancel your collection, please contact our Customer Support Team and they will guide you through the process.

Contact our Customer Support Team who will be able to discuss the amendment with you.